Director - Program in Jackson, TN at D&S Community Services

Date Posted: 4/1/2021

Job Snapshot

  • Employee Type:
  • Location:
    Jackson, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Case Management Experience Preferred

  • Oversees the hiring/termination of all staff for the area, assuring adequate staffing to meet office and home needs within established organization budgetary guidelines.
  • Regularly monitors hours worked and payroll reports to ensure optimal hours are not exceeded.
  • Assures that all staff hired meet organizational requirements for their positions and ensures that appropriate training is provided for all staff.
  • Provides direct supervision for assigned professional staff and house managers.
  • Works with professional staff and house managers to assure consumers’ individual needs are addressed.
  • Works with Executive Director (or assigned supervisor) to maintain program within assigned budgetary guidelines.
  • Works with Placement Team to assure census is consistent and ensures placements are appropriate.
  • Works with all staff to assure quality assurance standards are consistently met so as to ensure programs are prepared for surveys at all times.
  • Responds or delegates the appropriate person to respond to crisis situations.
  • Works with Area Director (or assigned supervisor) to ensure timely submission of BOW documents.
  • Assures maintenance program is effective in maintaining the safety and appearance of homes and office space.
  • Conducts at least one (1) unannounced visit at each group home monthly and Foster Care homes quarterly.
  • Ensure that the Agency conducts its operations in accordance with all rules, regulations, and mandates from applicable funding and governmental sources.
  • Supervision of Residential Supervisor. Review of monthly safety inspections for home and consumer. Assist in maintenance of staff scheduling.
  • Assist in hiring, evaluation, training, and monitoring of residential personnel and their job performance.
  • Create and maintain agency staffing plans.
  •  Act as agency protection from harm coordinator and handle all agency investigations, plan of corrections and staff misconduct reports.
  • Ensure the enforcement of all Agency and State policy requirements as applicable to operation of residential homes (i.e., fire drills, storing food, safety, etc.)
  • Supervision of accounts manger position and ensure that all agency and consumers funds are accounted for appropriately.  Review weekly the individuals’ petty accounts report.
  • Required to be readily available to case managers for all emergency situations in the residential program. Coordinate and maintain agency on call schedule monthly.
  •  Supervision of agency case manager and review of monthly paperwork as submitted in monthly review.  Review of all ISP summary reports written by the case manager.
  •  Supervision of Employment coordinator and support of day program activities.
  • Review of maintenance and transportation reports.
  •  Review of all HRC restrictions and recommendations.
  • Provide regular feed back to Agency personnel responsible for consumer programs.
  • Formulate/maintain schedule that will accommodate regular unannounced visits of all homes
  • Conduct unannounced visits at different program sites monthly.
  • Conduct monthly safety committee meetings.
  • Conduct monthly office fire drills and review residential home fire drills.
  • Approve various supply requests, from each residence and Knoxville office (i.e., office supplies, vehicle repair, etc.)
  • Assist the Executive Director in consumer outreach and recruitment efforts. Provide information to community ISC’s and other appropriate personnel of openings in our residential homes on a regular basis.
  • Coordinate all agency transitions.
  • Participate in the circle of support meetings for all persons served in the agencies Residential Program
  • Participate in the interview process for all staff openings in the residential program
  • Ensure the Agency bills accurately and timely for services performed. Review all payments and reports from DMRS and TNCARE to ensure reconciliation of billing and payments.


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