Job Description

Case Management Experience Preferred

• Oversees the hiring/termination of all staff for the area, assuring adequate staffing to meet office and home needs within established organization budgetary guidelines.
• Regularly monitors hours worked and payroll reports to ensure optimal hours are not exceeded.
• Assures that all staff hired meet organizational requirements for their positions and ensures that appropriate training is provided for all staff.
• Provides direct supervision for assigned professional staff and house managers.
• Works with professional staff and house managers to assure consumers’ individual needs are addressed.
• Works with Executive Director (or assigned supervisor) to maintain program within assigned budgetary guidelines.
• Works with Placement Team to assure census is consistent and ensures placements are appropriate.
• Works with all staff to assure quality assurance standards are consistently met so as to ensure programs are prepared for surveys at all times.
• Responds or delegates the appropriate person to respond to crisis situations.
• Works with Area Director (or assigned supervisor) to ensure timely submission of BOW documents.
• Assures maintenance program is effective in maintaining the safety and appearance of homes and office space.
• Conducts at least one (1) unannounced visit at each group home monthly and Foster Care homes quarterly.
• Ensure that the Agency conducts its operations in accordance with all rules, regulations, and mandates from applicable funding and governmental sources.
• Supervision of Residential Supervisor. Review of monthly safety inspections for home and consumer. Assist in maintenance of staff scheduling.
• Assist in hiring, evaluation, training, and monitoring of residential personnel and their job performance.
• Create and maintain agency staffing plans.
•  Act as agency protection from harm coordinator and handle all agency investigations, plan of corrections and staff misconduct reports.
• Ensure the enforcement of all Agency and State policy requirements as applicable to operation of residential homes (i.e., fire drills, storing food, safety, etc.)
• Supervision of accounts manger position and ensure that all agency and consumers funds are accounted for appropriately.  Review weekly the individuals’ petty accounts report.
• Required to be readily available to case managers for all emergency situations in the residential program. Coordinate and maintain agency on call schedule monthly.
•  Supervision of agency case manager and review of monthly paperwork as submitted in monthly review.  Review of all ISP summary reports written by the case manager.
•  Supervision of Employment coordinator and support of day program activities.
• Review of maintenance and transportation reports.
•  Review of all HRC restrictions and recommendations.
• Provide regular feed back to Agency personnel responsible for consumer programs.
• Formulate/maintain schedule that will accommodate regular unannounced visits of all homes
• Conduct unannounced visits at different program sites monthly.
• Conduct monthly safety committee meetings.
• Conduct monthly office fire drills and review residential home fire drills.
• Approve various supply requests, from each residence and Knoxville office (i.e., office supplies, vehicle repair, etc.)
• Assist the Executive Director in consumer outreach and recruitment efforts. Provide information to community ISC’s and other appropriate personnel of openings in our residential homes on a regular basis.
• Coordinate all agency transitions.
• Participate in the circle of support meetings for all persons served in the agencies Residential Program
• Participate in the interview process for all staff openings in the residential program
• Ensure the Agency bills accurately and timely for services performed. Review all payments and reports from DMRS and TNCARE to ensure reconciliation of billing and payments.