Supervisor - Program in Chattanooga, TN at D&S Community Services

Date Posted: 4/18/2021

Job Snapshot

Job Description

  • Supervise Team Leaders and Maintenance Staff to ensure that they are completing job duties as required.
  • Interview applicants and hire direct care staff for available positions.
  • Distribute reference forms and drug testing forms, and training specific to the needs of the individual (TSNI) forms during the hiring process.
  • Schedule drug testing for applicants in the hiring/screening process if required.
    Work with Team Leaders to assign new staff to houses and open shifts.
  • Schedule all houses according to the staffing plan and the service recipient’s level of need (LON).  Work with Team leaders to ensure all houses are staffed appropriately with trained staff.
  • Consult with Team leaders in hiring, assessing, training, supervising, and discipline of Direct Care Staff, and Floaters.
  • Conduct counseling, reprimands, and terminations in accordance with the Company’s Progressive Discipline Policy.
  • Consult with the Program Manager or Executive Director prior to terminating a staff person.
  • Complete and submit Personal Action Request Forms for employee changes.
  • Consult with the Day Services Supervisor and the Medical Services Manager on common issues and overlapping responsibilities.
  • Input and maintain DCS schedules into the Stromberg software.
  • Monitor schedules and follow-up on exceptions as identified on Stromberg reports.
  • Complete the open shifts, overtime shifts, and scheduled hours section of the Weekly Schedule Report and submit to the Executive Director.
  • Perform on-call duties as scheduled.
  • Prioritize and assign jobs to the maintenance foreman.  Consult with the Program or Executive Director before assigning jobs estimated to cost over $100.00.
  • Assist the Program Manager with monthly billing.
  • Coordinate, complete and follow-up on home maintenance requests.
  • Participate in management, incident management, Quality Improvement Plan, transition meetings as required.  Attend COS, ISP Planning Meetings, and other meetings as needed.
  • Be available to consult with case managers concerning emergency situations in the residential program.
  • Conduct at least one (1) unannounced visit at each program site quarterly alternating shifts.
  • Facilitate all consumer transitions and assist with referral, intake, admission, and discharge processes for service recipients.
  • Facilitate team leader meetings every other week.


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